FAQ

1. Where do you ship?

We ship exclusively within the United States. International shipping is not available at this time.

2. Is shipping free?

Yes! All U.S. orders enjoy free standard shipping.

3. How long is processing and delivery?

• Processing Time: 3–4 business days

• Shipping Time: 5–6 business days

4. Can I return or exchange my shoes?

• Returns are accepted within 7 days of delivery if the item is unused and in original condition.

• Exchanges are accepted within 10 days for defective, damaged, or incorrect items, with pre-approval.

5. How long does a refund take?

Refunds are processed within 5–10 business days after your return is received and inspected, refunded to the original payment method.

6. What if my order is damaged or incorrect?

Contact us immediately with photos or proof. We will provide a replacement or full refund.

7. How can I contact customer support?

📧 Email: contact@plenyra.store
📞 Phone: 614-984-5071