Return & Refund Policy

At Plenyra Steps, your satisfaction is our priority. We want every customer to feel confident in their purchase, and our return and refund policies are designed to make the process simple and fair.

Return Window

• Returns are accepted within 7 days from the date you receive your order.

• Items must be unused, in their original condition, and returned in original packaging.

• Proof of purchase (order confirmation) is required for all returns.

Exchange Policy

• Exchanges are available within 10 days of delivery.

• Exchanges can be requested for defective, damaged, or incorrect items, and all requests must be approved by our customer service team before shipping the replacement.

• Once approved, we will ship your exchange promptly, ensuring minimal delay.

Refund Processing

• Refunds are processed within 5–10 business days after the returned item is received and inspected.

• Refunds are issued to the original payment method used for the purchase.

• Shipping fees are non-refundable, except in cases where items are defective or incorrect.

Damaged or Defective Items

• If your shoes arrive damaged, defective, or incorrect, contact us immediately with photos or proof of the issue.

• We will work to provide either a replacement pair or a full refund based on your preference and availability.